We want you to be completely satisfied with your purchase on Mykart.ca
You can initiate a return or refund on items within 7 days of delivery.
If you’ did not get the product as ordered or you are not 100% satisfied with the items you received, you can conveniently return them as per our policy below:
We only accept returns postmarked within 14 days from the date of delivery for all Purse , Bags and clothing items (excluding exceptions below) and 7 days for all other items. You can return using return mailbox label provided. All returns costs are responsibility of the customer.
Please submit return request using the form below:
Return Request Form
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your Mykart.ca Account or the original payment account per your request.
Note：The original shipping fee are non-refundable.